APA Style
Shankman, Peter. (2011).
Customer Service: New rules for a social-enabled world .
Indianapolis:
Pearson.
Chicago Style
Shankman, Peter.
Customer Service: New rules for a social-enabled world.
Indianapolis:
Pearson,
2011.
Electronic Resource.
MLA Style
Shankman, Peter.
Customer Service: New rules for a social-enabled world.
Indianapolis:
Pearson,
2011.
Electronic Resource.
Turabian Style
Shankman, Peter.
Customer Service: New rules for a social-enabled world.
Indianapolis:
Pearson,
2011.
Electronic Resource.