Gaya APA
Shankman, Peter. (2011).
Customer Service: New rules for a social-enabled world .
Indianapolis:
Pearson.
Gaya Chicago
Shankman, Peter.
Customer Service: New rules for a social-enabled world.
Indianapolis:
Pearson,
2011.
Electronic Resource.
Gaya MLA
Shankman, Peter.
Customer Service: New rules for a social-enabled world.
Indianapolis:
Pearson,
2011.
Electronic Resource.
Gaya Turabian
Shankman, Peter.
Customer Service: New rules for a social-enabled world.
Indianapolis:
Pearson,
2011.
Electronic Resource.